Refund policy

We want you to feel confident shopping with Ottie & Oscar. Please read the information below for how returns and refunds work across our products.

The Daily — 60 Day Money Back Guarantee

We offer a 60 day money back guarantee on your first purchase of The Daily.

If you are not satisfied within 30 days of receiving your order, please contact us at support@ottieandoscar.co.uk for a full refund.

This guarantee applies to your first order of The Daily only and does not apply to subscription renewals.

For hygiene and safety reasons, opened consumable products outside of this guarantee are not eligible for return.

3 in 1 Bottle & accessories

We offer a 30 day return policy on non-consumable products such as our 3-in-1 bottle and accessories.

To be eligible for a return, items must be unused, in their original condition, and in original packaging.

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

To start a return, you can contact us at support@ottieandoscar.co.uk

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@ottieandoscar.co.uk

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (Subscription renewals, Opened consumable products outside of our money back guarantee such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@ottieandoscar.co.uk